Privacy Policy

Last updated: May 20, 2026

This Privacy Policy describes how Harlow & Mason (“the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or communicate with us. The term “you” refers to any user of our services. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. Updates will be posted on the Site with a new date.

How We Collect and Use Your Information

In order to provide our services, we collect personal information from different sources, depending on how you interact with us. We use your information to communicate with you, improve our services, comply with legal obligations, enforce our terms, and protect our users and our business.

What Personal Information We Collect

The type of information we collect depends on your interaction with the Site and your use of our Services.

“Personal information” means information that identifies you, relates to you, or can be associated with you.

Information You Provide Directly

We may collect the following information directly from you:

  • Name
  • Address
  • Phone number
  • Email address
  • Shipping and billing information
  • Payment confirmation
  • Account information, such as username and password
  • Information shared through customer service

Some information is necessary to complete an order or use certain features of the Site.

Information Collected Automatically

We may automatically collect certain information, including:

  • IP address
  • Browser and device information
  • Network data
  • Interactions with the Site

This information is collected through cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from third parties, including:

  • Shopify, for webshop management
  • Payment service providers
  • Advertising partners

How We Use Your Information

Below is how we use your information to provide our services, process your order, and offer you the best possible experience in our webshop.

Providing Products and Services

We use your information for:

  • Processing payments
  • Fulfilling orders
  • Sending updates and tracking information
  • Managing returns
  • Administering customer accounts

Marketing

We may use your information for:

  • Sending email or SMS campaigns
  • Displaying advertisements
  • Personalizing marketing activities

For customers in the EU/EEA, this processing may be based on legitimate interest under Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use your information for:

  • Detecting fraud or abuse
  • Protecting our systems and users

Customer Support and Improvement

We use your information for:

  • Responding to inquiries
  • Improving functionality and user experience

Cookies

We use cookies to remember preferences, improve functionality, and analyze traffic. You can delete or block cookies through your browser, but this may affect the functionality of the Site.
More information is available at: https://www.shopify.com/legal/cookies

How We Share Your Information

We may share information with service providers such as IT support, shipping partners, payment providers, advertising partners, affiliated companies, and authorities where required by law.

We only share the information necessary to provide our services.

Children’s Data

Our services are not intended for children, and we do not knowingly collect information from children. If a child has shared information with us, you may contact us to request deletion of that information.

Security and Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.

We take technical and organizational security measures, but no method of transmission or storage is 100% secure.

Your Rights

You may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Receive a copy of your data, also known as data portability
  • Object to marketing
  • Withdraw consent

Please contact us to exercise your rights. We may require identity verification before processing your request.

Complaints

If you have a complaint, you can contact us. You also have the right to contact the competent data protection authority in your country.
A list is available here:
https://edpb.europa.eu/about-edpb/about-edpb/members_da

International Data Transfers

We may transfer data outside the EU/EEA. In such cases, we use the EU Standard Contractual Clauses or equivalent legal mechanisms.

Contact Us

Questions? You can always contact us:

Store name: Harlow & Mason
Phone: +31 6 24699688
Email: info@harlowandmason.com
Contact form: Click here
Mailing address: Hollandse Hout 309, 8244GM, Lelystad, Netherlands
Registration number: 93814399
VAT number: NL005047149B56

Customer Service Hours
Monday – Friday: 09:00 – 20:00
Saturday – Sunday: 09:00 – 16:00